Privacy Policy

1. Who are we

Joe Lewis | Studio is a UK-based sole trader providing website design, website development, SEO and website maintenance services to businesses.

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If you have any questions about this Privacy Policy or how your information is handled, you can contact us using the details on our website.

2. Information We Collect

Information you provide

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Depending on how you interact with us, we may collect the following information:

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Information you provide

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This may include:

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• Your name

• Business name

• Email address

• Telephone number

• Website address

• Project requirements

• Billing information

• Any information you choose to provide when contacting us

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Information collected automatically

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When you visit our website, certain technical information may be collected automatically, including:

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• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Time spent on the website

• Referral source

• General location data (such as country or region)

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This information is used to understand how visitors use our website and to improve our services.

3. How We Use Your Information

We use personal information to:

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• Respond to enquiries

• Prepare quotations and proposals

• Deliver our services

• Manage projects

• Provide customer support

• Process payments

• Maintain business records

• Improve our website

• Monitor website performance

• Comply with legal obligations

• Protect our business against fraud or misuse

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We will only use your information where we have a lawful basis to do so.

4. Lawful Basis for Processing

Depending on the circumstances, we rely on one or more of the following lawful bases:

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• Performance of a contract

• Taking steps before entering into a contract

• Compliance with legal obligations

• Our legitimate business interests

• Your consent, where required

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Where processing is based on consent, you may withdraw that consent at any time.

5. Website Enquiries

If you complete a contact form on our website, we will use the information you provide solely for the purpose of responding to your enquiry and discussing your project.

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Submitting an enquiry does not automatically create a contractual relationship.

6. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

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Cookies may be used for:

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• Website functionality

• Security

• Performance monitoring

• Analytics

• User preferences

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Where required by law, we will request your consent before placing non-essential cookies on your device.

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You can manage or remove cookies through your browser settings.

7. Analytics

We may use website analytics tools provided by Wix or trusted third-party providers to help us understand how visitors use our website.

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Analytics information is used in an aggregated form and is not intended to identify individual visitors.

8. Sharing Your Information

We do not sell, rent or trade your personal information.

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We may share information with trusted service providers where necessary to operate our business, including:

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• Website hosting providers

• Email providers

• Payment providers

• Professional advisers

• Cloud storage providers

• Analytics providers

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These providers are only given access to the information necessary to perform their services and are expected to protect your information appropriately.

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We may also disclose information where required by law or to protect our legal rights.

9. International Transfers

Some of the third-party services we use may process personal information outside the United Kingdom.

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Where this occurs, appropriate safeguards will be in place to ensure that personal information continues to receive an adequate level of protection in accordance with applicable data protection law.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against:

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• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

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However, no method of transmitting information over the internet or storing electronic data is completely secure.

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Accordingly, we cannot guarantee absolute security.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

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• Provide our services

• Maintain business records

• Meet legal obligations

• Resolve disputes

• Enforce agreements

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When personal information is no longer required, it will be securely deleted or anonymised where appropriate.

12. Your Rights

Under UK data protection law, you may have the right to:

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• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your personal information

• Restrict processing

• Object to certain processing activities

• Request transfer of your personal information where applicable

• Withdraw consent where processing relies upon consent

• Lodge a complaint with the Information Commissioner's Office (ICO)

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We will respond to legitimate requests in accordance with applicable law.

13. Third-Party Websites

Our website may contain links to third-party websites.

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We are not responsible for the privacy practices or content of external websites.

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We encourage you to review the privacy policies of any third-party websites you visit.

14. Children's Privacy

Our services are intended for businesses and are not directed at children under the age of 18.

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We do not knowingly collect personal information from children.

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If we become aware that such information has been collected inadvertently, we will take reasonable steps to delete it.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or business practices.

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The latest version will always be published on our website with the effective date shown at the top of this document.

16. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

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Joe Lewis | Studio

Email: hello@joelewis.studio

Website: www.joelewis.studio